FAQ

When booking accommodation or a tour on 5terre.com, you are making arrangements with one of the providers who work in the area of the Cinque Terre, the Gulf of poets and neighboring areas.
To book accommodation on 5terre.com select the location where you would like to stay, the dates of your stay and the number of guests. You can make an advanced search and also select the type of structure.
Once you have found the right structure for you, you can select "Book Now" and proceed to the booking of your stay.
Find out more here.
To book a tour on 5terre.com select the location where you would wish to make it, the dates of your stay and the number of guests. You can make an advanced search and also select the type of tour you prefer.
Once you find what you are looking for, you can select within the "Book Now" ad and proceed to book your tour.

Find out more here.
Some of our providers want to confirm the reservations, others prefer to give the possibility to book directly, without needing to wait for a confirmation.
In both cases, you will receive an email with the details of your booking.

No.
If your booking request is not accepted by the provider, no booking costs will be generated.
Some payment methods or places require that the total amount of the reservation be charged at the time of the request.

If the booking request is accepted, you will be charged the full amount and the reservation will be confirmed.

Once a booking is confirmed, your receipt and itinerary will be automatically created and sent to your email inbox provided during the registration to the portal.

Reservations are subject to the cancellation terms established by the providers for their ad.

We ask all of our users some information before we can book:

1. Creation of a profile on 5terre.com
   Before sending a booking request to one of our providers, please complete your profile. Your profile can include photos and verifications, contacts and details about you.
2. Find the right place for you
   When you search, enter your arrival and departure dates and the total number of guests who are travelling with you in order to display the most accurate price. Read descriptions, rules, and what services are present for each ad. You can always contact us for any questions about your ad.
3. Book!
   You found the perfect place, now it's time to officialize it. This is the time when you have to complete the booking.

If you want to book an accommodation, select the "Book Now" button inside the blue box within the ad you selected. You will be redirected to a page where you can select the offer and the room you prefer. You will then be asked to enter your details for the reservation and a credit card for a guarantee. No charge will be made, you can pay directly on site prior to your stay.
You will receive a confirmation email when the provider confirms your booking request.
If you want to book a tour, select the "Book Now" button inside the blue box inside the ad you selected. You'll be redirected to a page where you will be asked to enter your details for the reservation. The provider will have 24 hours time to accept your request. Make sure you book at least one day in advance to be sure to make your tour. Once the provider has accepted your request, your booking will be confirmed automatically and you will be asked to pay the 10% of the tour. Please note: Your reservation will be considered valid only after payment is made!
You can check the payment methods down here

Paying and communicating through 5terre.com means that you are protected by our terms of service, our cancellation and refund policies.
In this way it will also be easier to track and refer to important booking details such as the address of an accommodation, your itinerary, check-in details and other useful information.

The payment on 5terre.com is protected by our terms of service that rely on the online payment platforms of Wubook, for the booking of accommodation, and of PayPal, for the booking of tours.
When booking accommodation via 5terre.com you will never be required to pay your stay immediately. We implement several security measures to keep your data safe. First of all, the online booking channel is safe. All information is exchanged with SSL (Secure Socket Layer) protocol and all your data is encrypted in our database. Only security personnel can access your data, with special permits. After a reservation, your personal information will be retained for more than 60 days to maintain a reservation history. Credit card details will be automatically deleted a week after your arrival at the hotel.
When you book a tour through 5terre.com you will be asked to confirm your booking through the full or partial payment of the tour. Payment will be directly linked to your PayPal account. PayPal is safe because it does not communicate the card number or other personal data, but only email address and password. Every single transaction is monitored 24 hours a day to prevent fraud, phishing emails, identity theft and other unpleasant situations.

PayPal is available as a payment method. Click Submit a request to see what payment methods you can use. Payment methods change according to the country where your account is registered.
When you send a booking request and choose to use PayPal, you will be redirected to the PayPal website. You will need to sign in to send your payment.
Once the total cost of the reservation has been authorized, the booking request is sent to the host who will have 24 hours available to answer.
If your request is accepted, the authorization on your PayPal account will be processed as payment and you will be able to access your receipt and itinerary.
If your request is withdrawn, refused, or expires, the authorization on your PayPal account is automatically canceled without charge.

We support different payment methods.
Major credit cards and pre-paid credit cards:

• Visa
• MasterCard
• Amex
• Discover
• Jcb

Associated with your PayPal account.
We choose to entrust payment management to PayPal to protect your data from fraud or other security issues.